Privacy Policy

1. Data Controller and Contact Information
This website, https://navaroq.com/, is owned and operated by GranRoc. We are responsible for handling any personal data you provide while using our website, in compliance with applicable UK data protection laws.

Business Information

  • Owner: GranRoc
  • Registration Number: 97180920
  • VAT Number: NL005254340B65
  • Address: Vreeswijksestraatweg 22, 3432 NA Nieuwegein, Netherlands

Contact & Support
Our support team is available Monday to Friday, 09:00–17:00 GMT.

2. Purpose of Data Collection
We collect personal data to:

  • Process and fulfill orders accurately
  • Respond to inquiries, returns, or exchanges
  • Provide updates regarding orders, products, or services
  • Send promotional communications if consent is given
  • Monitor and improve website performance

Data collection is based on contractual necessity, user consent, or legal obligations.

3. Types of Data Collected
Depending on your interactions with the website, we may collect:

  • Contact and shipping information, including name, email, address, and phone number
  • Order and payment transaction details
  • Technical and device information, such as IP address and browser data
  • User preferences and consent choices
  • Website activity and cookie information (see Section 8)

4. E-Commerce and Payment Handling
Our store is hosted on Shopify Inc., which securely processes orders and stores related data. Payment information is encrypted according to PCI-DSS standards and retained only as necessary for completing transactions. For additional details, see Shopify Terms of Service and Shopify Privacy Policy.

5. Sharing Data with Third Parties
We may share personal data with third-party service providers for order fulfillment, payment processing, shipping, and analytics purposes. Some providers may operate outside the United Kingdom; we ensure compliance with applicable privacy regulations or obtain consent where required.

6. Legal Requirements
Personal data may be disclosed to meet legal obligations, protect rights, or during business events such as mergers or acquisitions.

7. Your Rights

  • Access: Request access to personal data we hold about you
  • Correction: Update any inaccurate or outdated information
  • Deletion: Request removal of personal data where permitted by law
  • Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at support@navaroq.com.

8. Cookies and Analytics
We use cookies and similar technologies to maintain website functionality, track performance, and manage marketing activities. Cookies can be managed through your browser settings; disabling essential cookies may limit website functionality. More details are available in the Shopify Cookie Policy.

9. Data Security
Technical and organizational measures are in place to protect personal data from unauthorized access, misuse, or loss. Payment information is encrypted using SSL and AES-256 standards in line with PCI-DSS requirements.

10. Data Retention
Personal data is retained only as long as necessary for business or legal purposes and is securely deleted or anonymized once no longer required.

11. Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in law or business practices. Updates take effect upon posting, and we recommend reviewing this page regularly.

12. External Links
This website may include links to external sites. Once you leave our domain, this Privacy Policy no longer applies, and we recommend reviewing the privacy practices of third-party websites.