Frequently Asked Questions
Have questions or need help? We’re here to support you! Your answer may already be available in our FAQ, which is the quickest way to find information on orders, shipping, returns, and other common inquiries.
A complete list of available payment methods is provided on our Payment Policy page.
To follow your order, visit our Track Your Order page and enter your tracking information.
- Processing Time: Orders are typically processed within 1–3 days (Monday–Friday).
- Transit Time: After dispatch, transit usually takes 4–6 days (Monday–Friday).
- Estimated Total Delivery: Orders are delivered within 5–9 business days from the date of purchase.
Navaroq offers free shipping within the United Kingdom.
To cancel an order, contact us promptly at support@navaroq.com. Cancellations are only possible if the order has not yet entered the processing stage. If you no longer want to keep the item after delivery, you can request a return by following the procedure outlined in the Return and Refund Policy.
- Contact support@navaroq.com with your order number and reason for the return.
- Wait for approval before sending the item back.
- Follow the provided instructions for packaging and the return address.
- Ensure the item is packaged securely to prevent damage during shipping.
If you couldn't find what you were looking for in our FAQ, don't worry. You can send us an e-mail at support@navaroq.com, or by phone +31616125924, or use our Contact Form.